Frequently Asked Questions
Everything you need to know about your Salomon gear and shopping experience.
What are your shipping rates and delivery times within Australia?
We offer free standard shipping on all orders over $150. For orders below this amount, a flat rate of $10 applies. Standard delivery typically takes 3-7 business days depending on your location, while express shipping is available for faster delivery to metro areas.
How do I return a product if it doesn't fit?
Salomon Australia offers a 30-day return policy. Items must be in their original, unworn condition with all tags and packaging intact. You can initiate a return through our online portal to receive a refund or exchange for a different size.
Do Salomon products come with a warranty?
Yes, all Salomon footwear and apparel come with a 2-year limited warranty against manufacturing defects. Hardware, such as ski bindings and boots, may have specific terms. Please retain your proof of purchase to make a claim.
How can I track my order?
Once your order has been dispatched from our warehouse, you will receive an email containing a tracking number and a link to the courier's website so you can monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. For your convenience, we also offer 'Buy Now, Pay Later' options via Afterpay and ZipPay, as well as PayPal and Apple Pay.
How do I find the right size for running shoes or ski boots?
Each product page features a detailed 'Size Guide' button. We recommend measuring your foot in centimeters and comparing it to our chart. If you are between sizes for running shoes, we generally recommend sizing up to allow for foot expansion during activity.